How You Will Make an Impact:
You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities:
- Drive product adoption, ROI realization & customer advocacy
- Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing
- Manage post-go-live customer relationships & escalations
- Track customer health & usage metrics, driving proactive engagement
- Collaborate with Product teams on customer feedback & roadmap inputs
- Identify growth & cross-sell opportunities
- Conduct training, workshops & assessments
- Maintain accurate customer data in CRM
What You Bring to the Team:
- 3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management
- Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM). Working experience in SAP , IBM Maximo is a plus
- Strong understanding of SaaS platforms & customer lifecycle management
- Excellent communication & stakeholder management skills
- Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus
- Engineering background (Mechanical / Chemical / IT / Computers) preferred
- MBA is a plus
