google sheets , ticketing systems , Customer Success, Customer Support, Escalation Management, Powerpoint, customer support platforms, SLA tracking, CRM

crm software, customer success tools

customer lifecycle management, SaaS Platform Expertise, IBM Maximo Experience, CRM Data Management, Stakeholder Communication Skills, Sap Knowledge

ATS, candidate database management, Crm Systems, Microsoft Office Suite

Automation, Salesforce, Gainsight, AI-assisted customer engagement, Data-driven insights, AI tools, AI-generated insights, Digital engagement programs, Health scoring, Usage signals