Customer Success Manager

Role Description

This is a full-time role for a Customer Success Manager located in Mumbai. The Customer Success Manager will focus on ensuring customer satisfaction, building long-term relationships, and improving customer retention. Daily tasks include managing client interactions, understanding customer needs, resolving issues promptly, and fostering positive relationships to ensure a seamless experience for clients.

Qualifications

• Proficiency in Customer Satisfaction, Customer Retention, and Customer Service strategies and practices
• Strong Analytical Skills to assess customer feedback and drive continuous improvement
• Ability to excel in Relationship Building and maintaining strong, long-term client partnerships
• Exceptional communication and problem-solving skills
• Proactive approach to identifying client needs and offering tailored solutions
• Bachelor's degree in Business Administration, Communications, or a related field
• Experience in a similar role or a customer-focused environment is preferred