Role: Customer Success Manager
Location: On-site | Dahisar, Mumbai
Experience: 24 years (B2B / service-based experience preferred)
CTC: 56 LPA
About The CAD Co.
The CAD Co. is a specialized provider of jewelry CAD design, rendering, and manufacturing services, working with brands and businesses across markets. We help transform creative concepts into precise, production-ready outputs through structured processes and strong execution.
Key Responsibilities
- Manage client onboarding and act as the primary point of contact
- Own assigned accounts end-to-end, ensuring smooth and timely delivery
- Coordinate with internal teams including CAD, rendering, and production
- Track timelines, align expectations, and proactively resolve issues
- Drive client satisfaction, retention, and long-term relationship growth
What We're Looking For
- Strong client communication and stakeholder management skills
- Experience in handling multiple accounts in a service-based setup
- Process-oriented mindset with high attention to detail
- Basic understanding of design, technology, or delivery workflows
- Calm, structured, and solution-driven approach to problem-solving
Why Join The CAD Co.
- Opportunity to work closely with premium B2B clients
- High-ownership role with direct business impact
- Fast-growing company with a strong focus on quality and systems
- Clear growth path into senior client or account leadership roles
Interested candidates can apply directly or DM on LinkedIn with their profile.
Referrals are welcome.
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