Spanish Customer Success Manager

About Drip Capital

We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we're redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.

With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capitaleliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.

Role: Customer Success Manager

Job Location : Solitaire Coprorate Park, Andheri East, Mumbai

Work from Office | Mon - Fri

Shift Timings : 6pm - 3am | Night Shifts

Must Haves :

• Proficiency in Speaking Spanish
• Experience in B2B Sales / Customer Service / Account Management
• Available to work from Office in Mumbai in Night Shifts

Role Summary:

• Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.
• Serve as the key point of contact for multiple client accounts across their sales lifecycle.
• Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
• Provide excellent customer service as the main point of contact
• Address complex customer queries related to Trade Finance and Drip's product offerings.