Customer Success Manager

Position: Customer Success Manager

Location: Gurgaon (Hybrid)

Type: Fulltime with BayOne

Responsibilities:

Skills Required

Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba

Communication and interpersonal skills

Problem-solving and analytical thinking

Product knowledge and technical expertise

Time management and organization

Data analysis and interpretation

Strategic thinking and planning

Benefits of a CSM

Increased customer satisfaction and loyalty

Reduced churn rate

Improved customer retention

Enhanced product adoption

Revenue growth through upsell/cross-sell opportunities

Typical Career Path

Customer Support Representative

Account Manager

Customer Success Manager

Senior Customer Success Manager

Director of Customer Success