Customer Success Manager

LimeTray is a product-first startup helping 5,000+ restaurants across the globe (including brands like Burger King, Domino's, Tim Hortons, Wingstop and Krispy Kreme) bridge the gap between their kitchen and the digital consumer. In an industry where 6 out of 10 restaurants close within a year, we provide the Digital Infrastructurefrom Cloud POS and Online Ordering to CRM and Loyaltyto ensure they don't just survive, but thrive.

As a CSM at LimeTray, you aren't just managing accounts; you are a Business Consultant. You will own a portfolio of restaurants, helping them maximize their online presence, reduce dependency on third-party aggregators, and use data to drive repeat orders.

• Onboarding & Go-Live: Lead the implementation of the LimeTray suite (POS, Website, App) for new restaurant partners, ensuring their digital storefront is optimized for day-one sales.
• Consultative Growth: Analyze restaurant performance data (order volume, average order value, churn) and advise owners on marketing automation and loyalty strategies to increase revenue.
• Churn Prevention: Identify at-risk kitchens early by monitoring product adoption metrics and technical health, intervening to ensure LimeTray remains their core operating system.
• Revenue Accountability: Manage renewals and identify opportunities to upsell additional modules like Inventory Management or Cloud Telephony based on the client's growth stage.
• Feedback Loop: Collate regional feedback for our Central Product Team to help prioritize features specifically needed for the F&B ecosystem (e.g., specific payment integrations or kitchen display features).
  

• Ownership: You don't wait for instructions. You own the success of your restaurants end-to-end.
• Hustle: You thrive in a high-growth startup environment and can navigate the beautiful chaos of the F&B industry.
• Communication: You can talk shop with a chef, negotiate with a business owner, and present data to a CEO.
• Tech Savvy: Comfortable with SaaS tools, CRMs (HubSpot/Salesforce), and explaining complex API integrations or POS setups.
• Experience: 13 years in Customer Success or Account Management (Experience in F&B, E-commerce, or SaaS is a massive plus).
  

• High Impact: Work in a non-hierarchical setup where your ideas are executed fast.
• Flexibility: We follow a BYOD (Bring Your Own Device) policy and offer a collaborative, dynamic environment.
• Growth: Opportunity to manage international accounts across the Middle East, UK, and US.