Job Title: Customer Success Manager (Revenue & Account Growth)
Location: Ahmedabad (Work from Office
)Experience: 2–5 Year
sDepartment: Sale
s
Role Objecti
veThe Customer Success Manager will act as the business owner for existing client accounts, driving revenue growth, strengthening relationships, and ensuring long-term client retention. This role goes beyond support — it focuses on maximizing account value through upselling, cross-selling, and strategic engagemen
t.
Key Responsibilit
ies1. Account Growth & Revenue Owners
- hipDrive upsell and cross-sell opportunities within existing accou
- ntsIncrease wallet share by expanding into new teams/departments within client organizati
- onsIdentify new revenue opportunities aligned with client ne
- edsGenerate referrals and build strong client advoc
acy
2. Client Relationship Manage
- mentAct as the primary point of contact for key acco
- untsBuild strong relationships with stakeholders and decision-ma
- kersHandle client escalations and ensure high satisfaction le
- velsConduct regular business reviews (QBRs) to align on goals and perform
ance
3. Delivery Coordin
- ationWork closely with internal delivery teams to ensure seamless exec
- utionManage client expectations and ensure alignment with agreed
- scopeAct as a bridge between business and technical
teams
4. Billing & Colle
- ctionsOversee invoicing and ensure accuracy as per con
- tractsDrive timely collections and minimize payment delays (DSO co
- ntrol)Handle billing discussions and resolve disputes effec
tively
Candidate Requi
- rements2–5 years of experience in Customer Success / Account Management / IT Service
- s SalesStrong experience in upselling, cross-selling, and account
- growthExcellent communication and stakeholder management
- skillsExperience working with global clients / B2B envir
- onmentsExposure to billing, invoicing, or collections is
- a plusWillingness to travel for client meetings (if re
quired)
Key Performance Indicator
- s (KPIs)Net Revenue Retenti
- on (NRR)Upsell & Cross-sell
- RevenueCollection Timelin
- es (DSO)Customer Satisfaction & R
etention
Wh
- y Join UsHigh ownership role with direct impact o
- n revenueOpportunity to work with globa
- l clientsPerformance-driven growth and i
ncentives
