Job Summary:
The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.
Key Responsibilities:
- Onboard new customers and ensure a smooth transition to our services.
- Understand customers business needs and objectives to tailor solutions accordingly.
- Provide ongoing support and training to maximize customer engagement and satisfaction.
- Act as the primary point of contact for customer inquiries, issues, and escalations.
- Monitor customer health scores and proactively address potential issues.
- Conduct regular check-ins and business reviews with customers.
- Collaborate with sales, product, and support teams to ensure customer needs are met.
- Identify opportunities for upselling and cross-selling to enhance customer value.
- Gather and analyze customer feedback to inform product and service improvements.
- Maintain detailed records of customer interactions and account activities.
Qualifications:
- Bachelor's degree in Business, Marketing, or related field.
- Proven experience in customer success, account management, or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and positive attitude.
- Ability to work independently and manage multiple customer accounts.
- Familiarity with CRM software and customer success tools.
Preferred Skills:
- Knowledge of the industry and market trends.
- Technical proficiency related to the company's products/services.
- Data-driven approach to customer management.
Salary:
- 47,000 (30,000 fixed + 17,000 On Target Earning)
What We Offer:
- Opportunity to grow your career and earn handsom incentives based on performance.
- Creative freedom without micromanagement or nagging.
- Dynamic startup culture valuing your ideas and contributions.
- Hands-on experience with significant responsibilities.
- Office perks include Breakfast, Lunch, and Snacks.
- Game area to relax and chill during your break time.
- Standard working hours from 10 AM to 7 PM, Monday to Friday, with weekends off.
- Opportunities for professional growth and development.
