Customer Success Executive/ Business Development (On Contract)

Functional Responsibility / Domain Related

o   Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)

o   Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories/regions/client segments

• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies

o   Develop good rapport & connect with the key users of various departments at the client organizations

o   Getting market feedbacks for new product development or enhancing existing products

• Feedback & testimonials to be collected on a timely basis from the users 

Process Adherence

o   Self-motivated for achieving the business objectives

o   Constant upgradation of product knowledge for effectively communicating the value proposition to clients

o   Maintenance & regular updation of contacts, client/product feedback & meeting reports

• Competition tracking and giving feeds on the same to business

 Client Management / Stakeholder Management

o   Key account management through regular meetings with contacts across the hierarchy and across departments 

Please note:

• The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products
• There are no target of revenue generation