Customer Success Associate

Company Background

zenda is a specialist financial technology partner to schools, colleges & nurseries, building products & services exclusively for the education sector.

It is a friendly app for families that helps simplify the discovery and payment of tuition and education related services, with flexibility. On the other side, It helps institutions with enabling end-to-end digitization and improving cash-flow predictability. zenda's innovative technology stack integrates deeply with the platforms used in the educational sector thereby eliminating manual efforts/reconciliations.

We are expanding our teams aggressively across all functions in the UAE and India are looking for talent professionals with an entrepreneurial mindset and the passion to create disruptive businesses.

Customer Success Associate

Location: Bangalore

Experience Level: 3-4 Years

Compensation: 7-8 Lacs per annum (flexible for the right candidate with relevant experience)

Responsibilities

• Own end-to-end client onboarding, support, and relationship management
• Manage multi-channel customer support (email, chat, phone) with SLA adherence
• Lead, mentor, and manage support agents and daily operations
• Handle customer escalations and ensure timely resolution
• Track, analyze, and report support metrics to drive process improvements
• Collaborate with product and tech teams to resolve issues and improve customer experience

Requirements

• 3–4+ years of experience in customer support or client success roles
• Experience managing support teams and defining support processes
• Strong analytical, reporting, and problem-solving skills
• Excellent verbal and written communication skills
• Prior experience in fintech / BNPL / SaaS preferred
• Startup experience is a plus
• Prior experience supporting at UK/US time zone is highly preferred