Customer Success Associate

Pibit.ai is an SF-based insurtech company reconstructing the art and science of commercial

underwriting for carriers and MGAs.

At the heart is the CURE™ platform, the industry's only centralized underwriting risk

environment powered by agentic underwriting services that deliver decision-ready outcomes.

It converts submissions into decisions by automating intake, triage, and data enrichment

from documents and external sources while surfacing risk insights that help customers win

the right accounts faster, scale throughput, and reduce loss ratios.

Backed by Y Combinator, our proprietary platform serves dozens of clients across the U.S.,

enabling 85% faster underwriting, a 32% increase in GWP per underwriter, and up to 700

basis points improvement in loss ratios.

For details, visit pibit.ai.

Responsibilities:

1. Customer retention management - Build and maintain strong relationships with our diverse

portfolio of clients to understand their unique needs and goals.

2. Collecting customer feedback and closing feedback loops - Serve as the primary point of contact

for customer inquiries, issues, and escalations, ensuring timely and effective resolution.

3. Creating a minimum-viable onboarding process - Onboard new clients, providing

comprehensive training on our products or services and guiding them through the

implementation process.

4. Driving account expansion and increasing lifetime value - Proactively monitor customer

accounts, identify opportunities for upselling or cross-selling, and drive customer retention and

satisfaction.

5. Streamlining Product Demo Walkthrough meeting: Acting as Solution specialist and providing

the product demos to the prospects during the deal journey.

6. Mapping customer success journeys and removing friction - Conduct regular check-ins with

clients to assess their satisfaction, gather feedback, and identify areas for improvement.

7. Liaising with the cross-functional teams for better insights - Collaborate with cross-functional

teams, including Sales, Marketing, and Product Development, to advocate for customer needs

and contribute to the continuous improvement of our offerings.

8. Building and implementing the right customer success playbook - Develop and maintain a deep

understanding of our products or services, staying informed about industry trends and best

practices.

Qualifications:

- Bachelor's degree in Business, Marketing, Engineering or a related field.

- 1-2 years of Proven experience in customer success, account management, or similar client-facing

roles.

- Exceptional communication and interpersonal skills, with the ability to build rapport and establish

trust with clients.

- Strong problem-solving abilities and a proactive mindset in addressing customer challenges.

- Ability to work collaboratively in a fast-paced, team-oriented environment.

- Familiarity with B2B SAAS insurtech is a plus.

- A customer-centric mindset with a passion for ensuring client success.

Benefits:

- Professional development opportunities and ongoing training.

- Dynamic and inclusive work culture

*Timezone – US (Night Shift)

*Onsite (No Remote work available)