This role is for one of our clients
Industry: Technology, Information and Internet
Seniority level: Associate level
Min Experience: 2 years
Location: Bengaluru
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role requires someone who can build strong relationships with customers, understand their business needs, and identify growth opportunities while ensuring customers derive maximum value from WizCommerce solutions.
Responsibilities:
- Own and manage customer relationships post-implementation for assigned accounts in the US market
- Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities
- Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them
- Conduct regular check-ins, business reviews, and product adoption discussions with customers
- Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction
- Monitor product usage and customer health metrics to identify risks and opportunities
- Act as the primary point of contact for customer queries, feedback, and escalations
- Work closely with product, support, and sales teams to improve the overall customer experience
- Maintain accurate account updates and opportunity tracking in CRM
Required Skills & Experience
- 2+ years of experience in Customer Success, Account Management, or Client Success roles
- Experience working with international/US customers is preferred
- Strong experience driving renewals, expansions, or revenue from existing accounts
- Excellent relationship management and communication skills
- Ability to identify growth opportunities within accounts
- Strong problem solving and customer centric mindset
- Comfortable working in shift 3 PM - 12 AM IST
What We're Looking For
- A revenue focused Customer Success professional
- Strong ownership and proactive communication
- Ability to balance customer satisfaction with revenue growth
- Someone who thrives in a fast paced startup environment
