Customer Success Associate

Who are we:

Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5 Funds we have supported over 50 startups, spanning sectors, stages and geographies - and this is just the beginning!

Turbostart spans India, the Middle East, the US as well as Singapore - giving you the opportunity to gain exposure and see the impact of your work ripple across regions. Turbostart has also launched 5 Centers of Excellence across Tech, Marketing, Sales, UI/UX and Investment Banking to support the growth of our startup network.

Know more about us on https://turbostart.co/

Our portfolio company (under the same management)-Kenverse is a suite of SaaS based solutions, with an automation first approach, which provides organizations with the best of technology in today's world, all through a single unified platform. Kenverse is a part of Turbostart's Enterprise SaaS network of startups. Our vision is to build ground-breaking solutions to aid a transformative experience where cutting-edge solutions meet organizational excellence.

Ken42- The definitive operating system for education, Ken42 helps transform and streamline operations digitally from admissions to academics, to fees and finance for higher education institutes.

Kennovate-The comprehensive innovation and investment management platform, Kennovate empowers you to create custom flows that seamlessly align with your organization's evolving objectives.

Kommunifi-Kommunifi fosters togetherness through genuine interactions, engagement, events, gamification and feedback. Build, Engage and bring your community closer.

Kernel-Kernel revolutionizes the educational landscape with a scalable platform that connects all school stakeholders and drives the transition from existing to extensive systems.

Know more about us on https://www.thekenverse.com/

We are looking for sharp energetic minds to join our rapidly growing ecosystem and help take Turbostart & Kenverse to new heights!

What we are looking for:

Role: Customer Success Associate

At Kenverse, our core value, Endless Tenacity for Customers, drives everything we do. As a Customer Success Associate, you will live and breathe this value, working closely with our customers to ensure they experience seamless success with the Kenverse platform. The CS team plays a crucial role in building customer confidence throughout the solution delivery lifecycle, ensuring high levels of customer satisfaction and driving global success. In this role, you will collaborate across various teams, including engineering, product management, sales, services, and support, to solve customer problems, foster loyalty, and ensure the continuous operation of Kenverse's solutions.

Location: Bangalore/Pune/Mumbai/Delhi

Experience Required: 1-3 years

What you'll do:

• Product Adoption: Develop strategic initiatives to improve customer onboarding, retention, and engagement. Measure progress quarterly and track data to meet business goals.
• Account Management: Drive customer enablement efforts to enhance customer satisfaction (CSAT) and Kenverse platform adoption. Lead regular meetings with customers, address challenges, and resolve conflicts to strengthen relationships.
• Customer Empowerment: Serve as the Voice of the Customer, advocating for customer needs within the organization. Provide customer feedback to shape product development and identify gaps in the platform.
• Uninterrupted Operation: Ensure customers experience continuous and uninterrupted use of the Kenverse platform by addressing issues promptly and efficiently. Be proactive in mitigating potential challenges and maintaining operational excellence.
• Client Demos and Training: Travel to client locations as needed to conduct demos, deliver training, and provide hands-on support to ensure successful onboarding and adoption of the Kenverse platform.

Our Ideal Candidate:

Technical Skills:

• Good understanding of MS Excel
• Basic understanding of API architecture and use cases

Strategic Skills:

• Ability to understand customer KPIs and goals, and make proactive, ROI-driven recommendations throughout the customer journey.

Communication & Relationship Building:

• Excellent interpersonal skills with experience building strong internal and external relationships.
• Ability to diplomatically resolve conflicts and maintain poise under pressure.
• Experience collaborating with cross-functional teams, including Sales, Product, Marketing, and Engineering.

Organizational Skills:

• Strong organizational and time management skills, with experience working across globally distributed teams in various time zones.

Problem-Solving & Adaptability:

• Positive and motivated approach to solving customer challenges, whether large or small.
• Comfortable with the fast-paced, dynamic nature of startup environments.

Experience in the education sector

Brownie Points:

• Experience in SaaS or fast-growing tech companies (if experienced )
• Strong customer advocacy and ability to drive customer loyalty and adoption
• Passion for technology and delivering excellent customer outcomes

Why Join Us:

At Kenverse, we believe in empowering our teams to push boundaries and deliver extraordinary experiences to our customers. By joining our Customer Success team, you will have the opportunity to make a real impact on both our customers success and the company's growth. We offer a collaborative and supportive environment where innovation and passion are valued.