Senior Associate-Customer Success

Who are we:

Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 6 Years and 5 Funds we have supported over 50 startups, spanning sectors, stages and geographies - and this is just the beginning!

Turbostart spans India, the Middle East, the US as well as Singapore - giving you the opportunity to gain exposure and see the impact of your work ripple across regions. Turbostart has also launched 5 Centers of Excellence across Tech, Marketing, Sales, UI/UX and Investment Banking to support the growth of our startup network.

Know more about us on https://turbostart.co/

Our portfolio company (under the same management)-Kenverse is a suite of SaaS based solutions, with an automation first approach, which provides organizations with the best of technology in today's world, all through a single unified platform. Kenverse is a part of Turbostart's Enterprise SaaS network of startups. Our vision is to build ground-breaking solutions to aid a transformative experience where cutting-edge solutions meet organizational excellence.

Ken42- The definitive operating system for education, Ken42 helps transform and streamline operations digitally from admissions to academics, to fees and finance for higher education institutes.

Kennovate-The comprehensive innovation and investment management platform, Kennovate empowers you to create custom flows that seamlessly align with your organization's evolving objectives.

Kommunifi-Kommunifi fosters togetherness through genuine interactions, engagement, events, gamification and feedback. Build, Engage and bring your community closer.

Kernel-Kernel revolutionizes the educational landscape with a scalable platform that connects all school stakeholders and drives the transition from existing to extensive systems.

Know more about us on https://www.thekenverse.com/ & https://ken42.com/

What we are looking for

Role:Senior Associate Customer Success

Location: Bangalore

Experience Required: 45 years

At Kenverse, our core value Endless Tenacity for Customers drives everything we do. As a Senior Associate Customer Success, you will play a key role in ensuring customers derive maximum value from the Kenverse platform. You will manage customer relationships across the solution lifecycle, drive product adoption, and act as a trusted partner to our clients.

The Customer Success team is instrumental in building customer confidence throughout the solution delivery lifecycle, ensuring high levels of satisfaction, and driving long-term customer success. In this role, you will collaborate closely with engineering, product, sales, services, and support teams to solve customer problems, strengthen relationships, and ensure the seamless operation of Kenverse solutions.

What you'll do

Customer Relationship Management

• Own and manage relationships with assigned customer accounts, ensuring long-term engagement and satisfaction.
• Act as the primary point of contact for customers, addressing queries, challenges, and escalations.
• Conduct regular customer meetings to review platform usage, success metrics, and future opportunities.

Customer Adoption & Success

• Drive product adoption through structured onboarding, training, and enablement initiatives.
• Monitor customer health metrics and proactively identify opportunities to improve platform usage and engagement.
• Work closely with customers to align Kenverse solutions with their operational and business goals.

Customer Advocacy

• Act as the Voice of the Customer, capturing insights and communicating feedback to product and engineering teams.
• Identify gaps in the platform and recommend improvements that enhance customer experience and outcomes.

Operational Excellence

• Ensure uninterrupted operation and usage of the Kenverse platform by proactively addressing issues and coordinating with internal teams.
• Work with support and engineering teams to resolve customer concerns efficiently.

Client Engagement

• Conduct product demos, onboarding sessions, and training workshops for customers.
• Travel to client locations when required to support successful adoption and relationship building.

Our Ideal Candidate

Experience

Experience working with education institutions or EdTech platforms

Technical Skills

• Good understanding of MS Excel and data analysis
• Basic understanding of API architecture and SaaS product environments

Customer Success & Strategic Thinking

• Ability to understand customer goals and KPIs and provide proactive recommendations to maximize platform value.
• Experience managing customer relationships and driving product adoption.

Communication & Relationship Building

• Excellent communication and interpersonal skills.
• Ability to build strong relationships with customers and internal teams.
• Experience collaborating with Sales, Product, Marketing, Engineering, and Support teams.

Organizational Skills

• Strong time management and organizational abilities.
• Comfortable managing multiple accounts and working with globally distributed teams.

Problem Solving & Adaptability

• Proactive problem-solving mindset with a customer-first approach.
• Comfortable working in a fast-paced startup environment.

Why Join Us

• Be part of a fast-growing Enterprise SaaS ecosystem transforming how organizations operate and engage with technology.
• Work closely with leading educational institutions and organizations, helping them successfully adopt and scale the Kenverse platform.
• Collaborate with product, engineering, sales, and leadership teams, gaining cross-functional exposure across the business.
• Play a key role in shaping the customer experience and product evolution by bringing the voice of the customer into the organization.
• Gain hands-on experience in customer lifecycle management, product adoption, and SaaS customer success strategies.
• Grow your career in a high-ownership, fast-paced startup environment where your contributions directly impact customer success and company growth.
• Be part of a culture that values ownership, collaboration, and continuous learning.