Customer Success Associate

Customer Success Associate

About the company:

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.

Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!

We are all about sensing, learning and impacting the outcome for the baby and parents.

See how it works. https://youtu.be/U84LToqvHmwfeature=shared

We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We're passionate about our people, our customers, our values, and our culture!

Position Summary:

• Building & strengthening customer relationships
• Listen, empathize and help customers achieve their goals
• Manage incoming chats, emails, calls, SMS, and various other channels, and handle appropriate follow-up
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Have a comprehensive knowledge of the company's business model in order to answer all customer-related inquiries
• Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

You'll Be Improving & Responsible To–

• Resolving and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You've Played

• Bachelor's degree preferred
• Mad multi-tasking skills
• Exceptional English communication skills, both written and verbal
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• The ability to stay calm, cool, and collected during stressful customer interactions
• Flexibility – we're growing and evolving, and you'll need to come along for the ride
• An eye for detail
• Knowledge of CRM is a plus
• Ability to work nights, weekends, and holidays
• 0-2year of experience is good to have

Academic qualifications

• Bachelor's degree in English, Journalism or related field.

What We Offer:

• Competitive salary
• Results-oriented work environment.
• Professional growth: significant responsibility in day-to-day, being the voice of Cradlewise
• Opportunity to apply in practice and rapidly grow your knowledge.
• Competitive salary and additional benefits which will grow with the company.

Quick Facts :

INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year.

TYPE : Privately held, VC backed

FOUNDED : 2019

FUNDING : $8M

LEAD INVESTORS : CRV and Footwork

LOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.

Follow us on LinkedIn.

Sounds like a good fit for you :

Are you excited to work collaboratively with design, product, and engineering

Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet

Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team

Come join us!

Cradlewise is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.