About Kevit.io
Kevit Technologies Private Limited is a conversational automation and Agentic AI company based in Rajkot, Gujarat. The company builds platforms that help businesses automate customer conversations across WhatsApp, RCS, chatbots, and other messaging channels. Kevit serves clients across BFSI, telecom, education, and healthcare sectors, including organizations like HDFC Mutual Fund, Kotak, Aajtak, Parul University, Tata Tele Business Services, and Thomas Cook. It is a growing, ISO-certified organization that focuses equally on technology excellence and strong customer relationships.
Why This Role Exists
Kevit is building a proactive Customer Success function focused on engaging clients, delivering value, and growing accounts over time. This role is designed for motivated individuals who are willing to learn and grow. Prior experience is not mandatory; instead, the company values curiosity about client businesses, strong communication skills, and consistent follow-through.
Role Overview
This role is a structured entry point into B2B Customer Success within a fast-growing AI company. The selected candidate will work closely with experienced founders, follow a defined playbook, and gradually develop the capability to independently manage accounts within six months. But this is not a support or helpdesk role. The focus is not on resolving tickets but on building strong client relationships, understanding client businesses, and helping them derive maximum value from Kevit's platform.
As a Customer Success Associate, you will support the Customer Success team in managing a portfolio of client accounts. In the initial months, you will work closely with senior Customer Success Managers (CSMs), attending QBRs, supporting onboarding processes, tracking account health, and handling routine client interactions. Over time, you will gradually take ownership of smaller accounts and move toward managing a complete account portfolio independently.
What You Will Do
- Support the Customer Success team in maintaining regular touchpoints with assigned client accounts
- Conduct monthly check-in calls with clients, follow the playbook, and document outcomes in CRM
- Track account health indicators such as login activity, support tickets, and feature adoption, and flag any anomalies
- Prepare data summaries and usage reports for QBR presentations
- Assist in onboarding new clients by coordinating setup, answering basic queries, and ensuring smooth go-live
- Maintain updated CRM records after every interaction, ensuring no touchpoint is missed
- Respond promptly to client queries and escalate issues to senior CSMs when required
- Research client businesses before calls to understand their industry, recent developments, and potential needs
What We Are Looking For
Non-Negotiables
- Excellent communication skills — clear, confident, and professional in both written and spoken English
- Strong organizational skills and reliability in follow-ups
- Comfort in handling calls and leading video meetings
- Basic technical proficiency with tools like Google Sheets, email, and CRM systems
- Based in Rajkot or willing to relocate (in-office role)
Good to Have
- Graduation in IT, Computer Science, MBA, or business/communication-related fields
- Internship or part-time experience involving client interaction
- Basic understanding of WhatsApp Business, chatbots, or SaaS tools
- Ability to interpret simple data
Role Fit
You Will Love This Role If
- You enjoy interacting with people and helping them succeed
- You want to build a career in tech without being a developer
- You are curious and ask questions to understand deeper
- You prefer a role involving real conversations and client engagement
This Role May Not Suit You If
- You prefer minimal interaction and background work
- You are looking for a low-accountability job
- You struggle with consistent follow-through
- You are uncomfortable with regular video or phone communication
What You Will Learn
- Client Communication: Conducting structured calls, handling objections, and building long-term trust
- Conversational AI & Messaging: Understanding WhatsApp automation, chatbots, and RCS
- Data & Reporting: Translating platform metrics into meaningful business insights
- B2B Account Management: Managing enterprise client relationships from onboarding to renewal
- CRM & Tools: Practical exposure to CRM systems and customer success tools
- Commercial Thinking: Identifying growth opportunities and aligning them with business needs
Our Commitment to You
Kevit follows a merit-based growth system. Employees who demonstrate ownership, consistency, and performance are rewarded with greater responsibilities, more accounts, and higher compensation. Progression is based on performance, not tenure.
