Customer Success Account Manager | SaaS Sales

Role Overview:

• Serve as a trusted advisor for SMB customers, driving adoption and value from Adobe's Digital Media solutions.
• Build and maintain strong relationships with clients, ensuring high customer satisfaction and retention.
• Identify opportunities for upselling and cross-selling Adobe products in high-potential accounts.

Key Responsibilities:

• Ignite value-driven discussions around Adobe Digital Media solutions, including Creative Cloud, Adobe Sign, and Stock.
• Foster strong connections with SMB customers across North America and manage a diverse customer portfolio.
• Spot up-sell and cross-sell opportunities to maximize account growth.
• Manage pipeline effectively, keeping stakeholders informed and updated on account progress.
• Leverage LinkedIn, ZoomInfo, and other tools to discover potential expansion opportunities.
• Assist customers with subscription-related challenges and provide proactive support.
• Collaborate with internal experts to enhance customer solutions and address technical or operational issues.
• Focus on achieving Marketing Qualified Lead targets within defined timelines.

Eligibility Criteria:

• Proven track record in managing a large set of SMB accounts.
• 2+ years of experience in end-to-end SaaS sales or customer success roles.
• Strong verbal and written communication skills.
• Passion for technology and delivering value-oriented sales solutions.
• Proactive, task-focused approach to learning and executing responsibilities.
• Experience in international sales, preferably targeting North American customers.
• Flexibility to work in US time zones.
• Bachelor's degree or equivalent qualification.

Exclusions:

• Experience limited to Ed-tech, lead generation, onboarding, renewals, or domestic-only exposure is not considered.

Why Adobe:

• Opportunity to work with a global leader in digital media.
• Exposure to innovation, professional growth, and collaboration.
• Chance to shape the future of creativity and digital media solutions.