Customer Success Account Manager | SaaS Sales |

Key Responsibilities:

• Customer Engagement: Build and maintain strong relationships with SMB customers across North America.
• Sales Enablement: Identify and capitalize on up-sell and cross-sell opportunities in high-potential accounts.
• Lead Management: Maximize Marketing Qualified Leads (MQLs) and manage the sales pipeline efficiently.
• Market Research: Utilize LinkedIn, ZoomInfo, and other tools to identify potential account expansion opportunities.
• Solution Collaboration: Work with internal experts to enhance customer experience with solutions like Adobe Sign, Stock, and Creative Cloud.
• Customer Support: Assist customers with subscription challenges and provide value-driven guidance on Adobe solutions.

Eligibility Criteria:

• Proven track record in managing a large set of SMB customers.
• Experience in international sales, preferably in North America.
• Strong verbal and written communication skills.
• Bachelor's degree or equivalent.
• Flexibility to work in US time zones.
• Passion for technology and proactive, task-focused learning.

Exclusions:

• Ed-tech experience, Lead generation, Onboarding, Renewals, Domestic Exposure.