Job Description
Job Description: Customer Service Executive (Day Shift)
Company : The Bombay Skin Clinic, Mumbai
Role type : Full-time, On-site
Experience: 1 to 3 years in Customer Service (any industry)
Shift: 9 hours, day shift only (no night shifts)
Weekly off : Fixed week off
Work timings : Flexible within the day shift roster
Targets : No targets
Sales : No sales, no cold calling
Job security: 100% job security (stable, long-term role)
About The Bombay Skin Clinic
The Bombay Skin Clinic is a dermatologist-led, advanced skin, hair and aesthetic clinic in Mumbai, known for personalized consultations, high standards of hygiene, and evidence-based treatments with advanced technologies.
Role Summary
You will be the first point of contact for patients, handling inbound queries on calls, WhatsApp, and email, guiding them with empathy and clarity, and ensuring a smooth appointment and follow-up experience. This role is service-first, focused on patient experience and coordination, not sales.
Key Responsibilities
Handle inbound calls, WhatsApp messages, website enquiries, and emails.
Understand patient concerns, share accurate clinic information, and guide them to the right appointment flow.
Provide clear information on consultation process, clinic locations, appointment availability, and basic pre-visit instructions.
Maintain a calm, empathetic tone with anxious or confused patients, ensure excellent service recovery.
Appointment and Schedule Management
Book, reschedule, and confirm appointments, including reminder calls/messages.
Coordinate with doctors, therapists, and front desk to ensure smooth patient movement and minimal delays.
Manage follow-ups for pending confirmations, missed appointments, and post-visit coordination.
Records and Coordination
Update patient details and interaction notes accurately on the system (CRM or patient records).
Tag and route queries to the correct internal team when medical input is needed.
Support day-to-day coordination with the clinic teams to maintain a high-quality patient experience.
Experience
1 to 3 years of customer service experience (any industry is fine).
Experience in healthcare, hospitality, premium retail, or service brands is a plus, not mandatory.
Skills
Strong spoken communication, polite, confident, and patient-friendly.
Comfortable with WhatsApp, calling, and basic email etiquette.
Basic computer skills, ability to learn CRM or patient record software quickly.
Basic Excel skills are a plus.
Traits we value
Service mindset, empathy, ownership, and attention to detail.
Can handle high-volume enquiries without losing quality.
Professional, punctual, and team-oriented.
What You Get
Day shift only, no night shifts.
Fixed weekly off and flexible day-shift timings.
No targets, no sales pressure.
Strong training and upskilling in a premium healthcare environment.
A stable role with long-term job security.
How to Apply
Send your resume to [Confidential Information]
or WhatsApp it to +91 9152250072 .
Include
Current CTC
Expected CTC
Total experience
Notice period
Current location
Explore Our Work
https://www.thebombayskinclinic.com/
https://www.instagram.com/thebombayskinclinic/
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