Customer Service Specialist

Role Overview:

We are looking for a proactive and customer-focused Customer Service Executive with experience in outbound calling, preferably within the nutraceutical, wellness, or healthcare industry. The role involves engaging with customers, driving product awareness, and ensuring a seamless customer experience.

Key Responsibilities:

• Make outbound calls to existing and potential customers to:
• Follow up on inquiries and orders
• Educate customers about nutraceutical products
• Promote offers, subscriptions, and new launches
• Handle customer queries related to products, usage, and benefits
• Build and maintain strong customer relationships to improve retention
• Record customer interactions and feedback in CRM systems
• Coordinate with internal teams (sales, logistics, marketing) for issue resolution
• Achieve daily/weekly calling and conversion targets