Company Description
PaddlePoint BPO Services Pvt Ltd is a leading provider of B2B and B2C solutions, specializing in enhancing communication to boost productivity and efficiency. With expertly crafted call center services and tailored contact center solutions, we address the unique challenges of our clients. Our commitment to continuous improvement and customer-centric practices has built a reputation for reliability and lasting client partnerships across various industries. At PaddlePoint, we prioritize listening to customer needs and exceeding expectations through consistent and impactful results.
Role Description
This is a full-time, on-site role for a Customer Service Sales Representative, located in Thane. The responsibilities include assisting customers with inquiries, providing accurate product or service information, addressing complaints, and identifying customer needs to recommend appropriate solutions or products. The role also involves meeting sales targets, maintaining customer satisfaction, and keeping detailed records of customer transactions and interactions.
Qualifications
- Strong communication skills, both verbal and written, with a focus on building rapport with customers.
- Proficiency in sales techniques, cross-selling, and upselling to meet revenue goals.
- Customer service skills, including patience, empathy, and problem-solving abilities to address client concerns effectively.
- Basic computer skills, including familiarity with CRM systems and data entry accuracy.
- Punctuality, a positive attitude, and the ability to work efficiently in a fast-paced environment.
- Team collaboration skills and flexibility to adapt to varying customer needs and business goals.
