Customer Service Representative (US - Night Shift)

About the job

Work From Office (NIGHT SHIFTS)

9 HOURS SHIFTS

TWO SHIFT SLOTS - 6:30 PM TO 3:30 AM

AND 8:30 PM TO 5:30 AM

No transportation provided

MUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS)

Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal

Job Description

We are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls with US customers.

Assist customers with product inquiries, orders, and general support.

Resolve customer issues efficiently while maintaining a professional approach.

Provide accurate information about products and services.

Deliver excellent customer service while identifying potential sales opportunities.

Maintain proper documentation of customer interactions.

Requirements:

Prior experience handling US customers is mandatory.

Excellent spoken English and communication skills.

Experience handling calls and interacting with US clients/customers.

Ability to work in a hardcore night shift (US shift).

Must be comfortable working night shifts.

Must be able to work weekends on rotational shifts.

Strong problem-solving and customer-handling skills.