Customer Service Representative

Job Title: Customer Service Associate ( Voice )

Job Location: Mumbai/Gurgaon (Work from Home Post training)

Job Type: Full-Time

Job Summary:

• We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
• This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
• As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.

Key Responsibilities:

• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.

• Using analytical thinking to diagnose issues and find solutions to satisfy customers

• Maintaining accurate customer records to identify patterns and provide ongoing support

• Resolving customer complaints within the agreed service level agreements (SLAs).

• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.

Job Requirements:

Shift Timing: 24x7 rotational shift (9.5 hours).

Working Days: 5 working days a week with rotational weekly offs.

Language Skills:

Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad

Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)

Benefits:

• Dynamic work environment with opportunities for growth and development.

• Rounds of Interview:

1. HR Round

2. AMCAT Assessment

3. V&A (only A & B scores accepted)

4. Chat assessment (If Applicable)

5. Operations Round

6. Drug Test – Before onboarding the candidate

Note:

1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.

2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.