Customer Service Representative

Job Description – ORM Executive

Position: ORM Executive (Online Reputation Management)

Location: New Delhi (Nearest Metro Station: Central Secretariat)

Interview Location: Gurugram Head Office

Experience Required: 1+ Year

Salary Budget: ₹25,000 – ₹30,000 per month (as per experience)

Job Summary

We are looking for a proactive and detail-oriented ORM Executive to manage and enhance the company's online reputation across digital platforms. The candidate will be responsible for monitoring brand mentions, responding to customer reviews, handling online feedback, and maintaining a positive brand image.

Key Responsibilities

Monitor and manage online reviews, ratings, and customer feedback across platforms.

Respond to customer queries, complaints, and reviews in a professional and timely manner.

Track brand mentions on social media, forums, and review websites.

Coordinate with internal teams to resolve customer concerns effectively.

Create and maintain ORM reports and performance trackers.

Identify negative content and work on reputation recovery strategies.

Ensure brand communication aligns with company standards and tone.

Support digital marketing and social media activities when required.

Requirements

Minimum 1 year of experience in ORM, customer support, digital marketing, or related profile.

Good written and verbal communication skills in English and Hindi.

Understanding of social media platforms, review management, and customer handling.

Basic knowledge of digital marketing and online engagement tools is preferred.

Ability to work under pressure and handle escalations professionally.

Proficiency in MS Office and reporting tools.

Preferred Skills

Strong interpersonal and problem-solving abilities.

Positive attitude and customer-centric approach.

Attention to detail and quick response management.

Working Details

Work Location: New Delhi

Nearest Metro: Central Secretariat

Interview Location: Gurugram Head Office

Salary Range: ₹25K – ₹30K (depending on experience)

Interested Candidate can share the cv on [Confidential Information] or can what's up me on 9726002887

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