Customer Service Representative

This position is remote and aligns to European timezone.

Salary is 1500-2000 USD per month

Company Description

Recruitroo is has built a cutting-edge software solution designed to help streamline the hiring and relocation process for international hiring. Our sophisticated software manages everything from sourcing candidates to securing visas and work permits, all the way through to managing relocation logistics. Our mission is to minimize the time and cost involved in hiring and relocating talent globally, while making the entire process stress-free for our clients.

Position Overview

As a Remote Customer Service Representative, you will be the frontline ambassador for Recruitroo, responsible for delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying our values of innovation, empathy, and excellence.

Key Responsibilities

• Support & Troubleshooting
• Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
• Diagnose and resolve product usage issues efficiently and empathetically.
• Onboarding & Education
• Guide new users through platform setup and onboarding steps.
• Develop and maintain knowledge-base content, FAQs, and help documentation.
• Customer Advocacy
• Gather user feedback and alert product and engineering teammates to recurring issues or feature requests.
• Act as a voice of the customer in team discussions and planning sessions.
• Account Management Assistance
• Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
• Cross-Functional Collaboration
• Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.

About You

Must-Have:

• 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
• Exceptional written and spoken English; clear, friendly, and professional communication style.
• Strong ability to diagnose problems and walk customers through solutions.
• Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
• Proven ability to multitask and prioritize in fast-paced, remote environments.

Nice-to-Have:

• Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.
• Basic knowledge of APIs, integrations, or web-based products.
• Previous experience working remote or in asynchronous teams across time zones.

Why Join Us

• Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
• Work in a dynamic and collaborative startup environment.
• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible remote/hybrid work setup.