Customer Service Representative

Customer Support Specialist

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

·       Good command over English

·       Basic Computer working knowledge

·       Customer Support Knowledge

·       Some knowledge about Web Sites

·       Basic knowledge about ecommerce

Nice to have

·       Working knowledge of Chat and Ticketing System

·       Any other language would be added advantage

·       Positive and helping Attitude

Key Responsibility:

·       Manage large amounts of chats and Tickets

·       Generate sales leads

·       Identify and assess customers needs to achieve satisfaction

·       Build sustainable relationships of trust through open and interactive communication

·       Provide accurate, valid and complete information by using the right methods/tools

·       Meet personal/customer service team sales targets and call handling quotas

·       Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·       Keep records of customer interactions, process customer information with vendors.

·       Follow communication procedures, guidelines and policies

·       Take the extra mile to engage customers

Requirements:

·       Proven customer support experience or experience as a client service representative at least 2 year experience

·       Strong typing skills, active Listening skill and fluency in English Language.

·       Familiarity with Ticketing/Chat systems and practices

·       Customer orientation and ability to adapt/respond to different types of characters

·       Excellent communication and presentation skills

·       Ability to multi-task, priorities, and manage time effectively

·       Bachelor's degree and throughout English Medium

·       Willing to work in Shifts

Benefits:

·       Great environment with work/life balance

·       5 Days working (Rotational shifts)

·       Best package in the industry

·       Great technical guidance to expand your career/professional knowledge

·       Referral Bonus

To Apply:E-mail your questions or submit a resume to [Confidential Information]

For more details go through our website: https://positiwise.com/

Job Location:Ahmedabad, Gujarat, India.