Job Description
Job description
HR Contact- [Confidential Information] or via WhatsApp to 8130310269.
Customer Service Executive
Location: Gurugram, Haryana
Interview Mode- Only Face-to-Face (No Virtual Interviews)
Qualification- 0-5 yrs (Freshers are welcome)
Salary package 2.5 LPA to 4 LPA
Job description
PolicyBazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
-Handle inbound and outbound calls to address customer queries and concerns.
-Provide accurate information regarding insurance policies, premium calculations, and policy status.
-Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
-Maintain customer records by updating information in the CRM system.
-Ensure customer satisfaction through professional communication and problem-solving.
-Meet daily, weekly, and monthly targets that the team lead sets.
Required Skills:
-Excellent communication skills (verbal and written) in English and Hindi.
-Ability to handle customer queries efficiently and politely.
-Basic computer knowledge and proficiency in MS Office and email.
-Patience and empathy to manage difficult or irate customers.
-Prior experience in a call center or customer support role is a plus.
-Freshers and experienced candidates can both apply
-Minimum education: Graduate
