Company Overview
IEnergizer is a leading Business Process Outsourcing provider, specializing in comprehensive customer management solutions. We support and advocate our clients brands, helping them acquire, support, retain, and grow their markets with complete life-cycle customer support services. As a trusted partner, IEnergizer delivers high-quality service while reducing costs, offering scalable yet customer-focused solutions to Fortune 500 clients across various industries.
Job Overview
IEnergizer is looking for a US Banking Customer Service Representative for a full-time position located in Noida. The candidate should have a minimum of 1 year of work experience. The role involves providing international voice process support, requiring excellent communication skills to manage customer interactions efficiently.
Salary: Up to 50,000 CTC
Work Location: Noida
Working Days: 5 Days a Week
Shifts: Rotational (24/7 Environment)
No Cab | No Meals
Qualifications and Skills
- Must have customer support experience, ideally within an international voice process environment (Mandatory skill).
- Excellent communication skills are essential for this role to effectively address and resolve customer queries (Mandatory skill).
- Experience in international BPO settings, providing voice support across different time zones is required.
- The ability to actively listen and respond appropriately to customer inquiries is necessary for exceptional service delivery.
- Must be adept at managing and navigating multiple customer interactions within a fast-paced service atmosphere.
- Proficiency in handling technological tools and platforms used in voice-based customer service operations is needed.
- Problem-solving skills to address customer issues promptly and efficiently, enhancing customer satisfaction.
- Familiarity with metrics used to measure customer service effectiveness and a commitment to meeting or exceeding those standards.
Roles and Responsibilities
- Handle customer queries and complaints via international voice process, ensuring a high standard of service.
- Identify customer needs and provide accurate, efficient resolutions, escalating issues when necessary.
- Maintain records of customer interactions, recording details of inquiries, complaints, and actions taken.
- Coordinate with team members to improve customer service and business outcomes.
- Stay updated with product knowledge to educate customers and provide informed solutions.
- Follow communication procedures, guidelines, and policies with consistency in service delivery.
- Gather customer feedback and share with management for process improvements and service enhancements.
- Meet personal/team qualitative and quantitative targets, contributing to overall team success.
If this sounds like the right opportunity for you, drop your resume at [HIDDEN TEXT] or DM to apply directly! 8800988932
