Customer Service Representative

Company Description

MISHO is an internationally acclaimed design studio and jewelry brand celebrated for its innovative creations. Worn by renowned celebrities such as Zendaya and Taylor Swift, MISHO's pieces have been featured in leading publications like Vogue, Harper's Bazaar, and Forbes. The brand focuses on crafting sculpted modern architecture for the body through its elegant and artistic collections. Under the creative direction of founder Suhani Parekh, who has been honored in Forbes Asia's 30 under 30 list, MISHO continues to merge architectural finesse with timeless design.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will provide exceptional customer support by addressing inquiries, resolving issues, and enhancing overall customer experience. They will be responsible for maintaining customer satisfaction, handling concerns professionally, and ensuring seamless communication between customers and internal teams.

Qualifications

We are looking candidates from BPO background with two to three years experince in taking or handling calls

• Strong understanding of customer service and customer support processes
• Proven skills in customer satisfaction and delivering excellent customer experiences
• Effective communication and problem-solving abilities
• Ability to manage and resolve inquiries or concerns efficiently
• Proficiency in tools and platforms used for customer service operations
• Previous experience in a customer-facing role is an advantage
• High level of organizational and multitasking skills
• Comfortable working on-site in a fast-paced, dynamic environment