Execute the order entry process and manage the order fulfilment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
Maintain service levels according to business prioritization.
Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.
Also have some knowledge about OTC process, Inco Term & Payment Term.
Qualifications
Required a bachelors degree.
3 years to 6 years of working experience in similar roles
Preferred Skills
Problem solving and communication skills Costumer Service and business process acumen
Additional notes
The ability to accommodate a flexible schedule aligned with international time zones is essential
