Customer Service Representative

Fitpage is a fitness tech start-up based in Mumbai that aims to enable its users to learn, eat, work out and live better. The platform uses technology to help users make better daily health and fitness decisions. We strive to educate our users about the science, application, and latest trends in health and fitness. Our content is curated to be authentic, practical, and up-to-date.

India Running is the premier marketplace for running events in India, fostering a growing community of fitness enthusiasts to participate in organized runs. The platform provides a comprehensive tech stack to manage running events, along with marketing, promotions, and digital marketing support to enhance race visibility. India Running specializes in engaging with runners through tools like photo discovery and timing analytics while also offering race management services. The company is dedicated to revolutionizing the running ecosystem and creating memorable experiences for participants and organizers alike.

This is a full-time onsite role for a Customer Service Associate. The role involves providing excellent customer service and technical support to clients. Day-to-day responsibilities include resolving customer queries via phone, email, and chat, ensuring timely issue resolution, and maintaining high levels of customer satisfaction.

• Handle customer queries across email, phone, and chat
• Provide timely resolution of issues related to registrations, payments, and events
• Ensure smooth customer experience and high satisfaction levels
• Coordinate with internal teams for issue resolution and escalations
• Maintain accurate records of customer interactions

• Excellent customer service and communication skills (English & hindi)
• Minimum 1–3 years of experience in customer support, inbound and outbound calling
• Prior experience with Freshdesk is a plus
• Prior experience with sports or any events industry
• Attention to detail and problem-solving ability
• Bachelor's degree in any field or equivalent experience preferred

This is an onsite role and would require commuting to Khar Linking Road, Mumbai

• 6-day work week (M-T-W-F : Work from office & Th & S : Work from home)
• Travel required during on-ground events and execution phases