About The Company
HCL Technologies is a leading global IT services company renowned for its innovative solutions and comprehensive range of technology services. Established with a vision to deliver excellence, HCL has built a reputation for providing cutting-edge digital, technology, consulting, and engineering services to clients across various industries worldwide. The company emphasizes fostering a dynamic work environment that encourages growth, learning, and innovation, making it an ideal place for aspiring professionals to build their careers. With a strong global presence and a commitment to sustainable growth, HCL Technologies continues to expand its footprint by leveraging its expertise and technological capabilities to solve complex business challenges.
About The Role
HCL Technologies is currently seeking enthusiastic and dedicated Customer Support Executives to join our team at our Noida location. This role primarily involves handling inbound customer calls from US/UK clients, providing exceptional service, and resolving queries efficiently. As a Customer Service Executive, you will act as the first point of contact for customers, ensuring their concerns are addressed with professionalism and empathy. This position offers an excellent opportunity for freshers to gain valuable experience in the customer service domain, particularly within the banking and financial services sectors. The role requires excellent communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment. Successful candidates will be part of a dynamic team committed to delivering high-quality service and maintaining the company's reputation for customer satisfaction.
Qualifications
To be eligible for this role, candidates should meet the following criteria:
- Any graduate or undergraduate degree holder, with no specific specialization required.
- Freshers are welcome to apply; prior experience in customer support is preferred but not mandatory.
- Excellent verbal and written communication skills in English.
- Professional telephone etiquette and a helpful, empathetic attitude towards customers.
- Prior experience in inbound calling, preferably in the US or UK banking or financial services sector, is advantageous.
- Candidates with B.Tech, M.Tech, BCA, MCA, or law degrees are not eligible for this position.
Responsibilities
The primary responsibilities for the Customer Service Executive include:
- Handling all inbound customer queries efficiently, following the prescribed call flow procedures.
- Providing accurate and timely information to resolve customer issues, ensuring first call resolution whenever possible.
- Adhering strictly to established processes to maintain high standards of quality and customer satisfaction.
- Following escalation procedures for issues beyond the agent's control, ensuring proper documentation and resolution.
- Maintaining schedule adherence, including breaks and shift timings.
- Participating in motivational activities and implementing feedback received during monitoring and coaching sessions.
- Updating various logs such as escalation logs, complaint trackers, and other relevant documentation accurately and promptly.
- Ensuring data security and confidentiality of proprietary customer information at all times.
Benefits
HCL Technologies offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include competitive salary packages, two-way cab facilities for ease of commute, and a conducive work environment. Employees also have access to ongoing training and development programs to enhance their skills. The company promotes a healthy work-life balance and provides opportunities for career advancement within the organization. Additionally, HCL encourages a culture of recognition and rewards high performance, making it an attractive employer for those looking to grow their careers in the customer support domain.
Equal Opportunity
HCL Technologies is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applications from candidates of all backgrounds, regardless of race, gender, age, religion, disability, or other protected characteristics. Our hiring decisions are based solely on merit, qualifications, and business needs. We believe that diversity and inclusion are vital to our success and strive to create a work environment where everyone feels valued and empowered to contribute to their fullest potential.
