Customer Service Representative

Job Title: Customer Service Representative

Company: Graystone Capital

Location: India Office

About Graystone Capital

Graystone Capital is an international financial advisory and consulting firm specializing in structured finance, private equity advisory, and strategic financial solutions. The firm works closely with banks, financial institutions, and corporate clients across global markets to structure and execute complex financial transactions.

To support our growing operations, we are seeking a Customer Service Representative to assist in managing client communication and ensuring a high standard of service for our global clients.

Position Overview

The Customer Service Representative will be responsible for handling client inquiries, supporting internal teams, and ensuring seamless communication between clients and the firm. The role requires strong communication skills, attention to detail, and the ability to manage multiple client interactions in a professional manner.

Key Responsibilities

Client Communication

Serve as the first point of contact for client inquiries and service requests.

Respond to emails, calls, and messages from clients in a timely and professional manner.

Maintain clear and consistent communication with clients regarding service updates and requests.

Client Support & Coordination

Assist clients with general information related to services and processes.

Coordinate with internal departments to ensure client requests are addressed efficiently.

Escalate complex client issues to the appropriate teams when required.

Documentation & Record Management

Maintain accurate records of client communications and service requests.

Update internal systems with relevant client information and interaction notes.

Ensure documentation is organized and compliant with company procedures.

Service Quality

Maintain a high level of professionalism in all client interactions.

Identify opportunities to improve customer experience and internal service processes.

Ensure timely resolution of client queries and concerns.

Required Qualifications

Bachelor's degree in Business Administration, Commerce, Finance, or a related field.

13 years of experience in customer service, client support, or administrative roles.

Excellent communication skills in English (written and verbal).

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office and CRM systems.

Preferred Skills

Experience working in financial services, banking, or consulting environments.

Ability to manage international client communications.

Strong problem-solving and interpersonal skills.

Key Attributes

Professional and client-focused attitude

Strong attention to detail

Ability to work in a fast-paced environment

High level of integrity and confidentiality

What We Offer

Opportunity to work with an international financial advisory firm

Exposure to global financial transactions and client interactions

Professional development and career growth opportunities