Customer Service Representative- Japanese Speaking (Based in Thailand)

Japanese-Speaking Customer Service Agent Airline Support

Location: Bangkok, Thailand (Singha Complex)

Employment Type: Full-Time

Working Hours: Rotational shift, MondaySunday with 2 days off (5:30 PM 9:00 AM Japan Time, subject to operational changes)

Job Overvie

wWe are hiring Japanese-speaking Customer Service Agents to support an international airline project. The role involves assisting customers with reservations, ticketing, and travel-related inquiries while delivering professional and high-quality service

.
Key Responsibiliti

• esHandle flight reservations, ticket changes, cancellations, and refun
• dsProvide information on baggage, flight status, boarding, and in-flight servic
• esSupport international paid tickets, award tickets, and upgrade reques
• tsAssist customers with website navigation and general inquiri

es
Requireme

ntsSki

• llsStrong communication and customer service ski
• llsGood problem-solving and multitasking abil
• ityProficient in CRM systems; Amadeus knowledge is a p
• lusGood typing speed and accur

acyExperie

• nceCustomer service experience prefer
• redBackground in airline, travel, tourism, or hospitality is an advant

ageLangu

• ageJapanese N1 or N2 le
• velEnglish B2 or ab

oveOt

• herFlexible and adapta
• bleWilling to work rotating shifts, weekends, and public holid