At Deeceeline, we believe that student experience doesn't end at enrolment. As a Customer Service Representative, your role is to ensure that enrolled students have a smooth journey. From solving technical or course access issues to answering doubts on Telegram or through support tickets, you will be the go-to person post-sale.
Key Roles and Responsibilities
- Resolve support tickets and incoming student complaints within defined timelines.
- Attend support-related calls and ensure end-to-end resolution.
- Reply to academic or technical doubts on Telegram.
- Track and escalate unresolved issues to the concerned internal teams.
- Maintain records and documentation of each support case.
Skills Required
- Strong spoken and written communication.
- Problem-solving mindset with student empathy.
- Basic tech proficiency (support tools, CRM, ticketing systems).
- High ownership attitude and patience.
- Willingness to work across teams (content/ops).
Perks and Remuneration
- Competitive salary as per industry standards.
- A high-ownership, high-impact role from Day 1.
- Fast-track career growth with opportunities to lead the Customer Support vertical.
- Collaborative work culture with the founding team.
