Customer Service Representative

Telecalling Executive

Minimum Exp - 2 Years

This is a full-time on-site role for a Telecalling Executive, located in Delhi. The Telecalling Executive will be responsible for reaching out to potential customers, explaining the company's services, answering inquiries, and managing customer relationships. Day-to-day tasks include making and receiving calls, maintaining a customer database, scheduling appointments, and following up with clients. The role also involves preparing reports, sharing feedback with the team, and ensuring customer satisfaction through excellent service.

Requirements

• Excellent verbal communication and interpersonal skills.
• Customer service skills and the ability to handle customer inquiries.
• Experience in telecalling and managing outbound and inbound calls.
• Good organizational and multitasking abilities.
• Proficiency in using CRM software and maintaining customer databases.
• Ability to work independently and as part of a team.
• Preferred experience in the telecom or IT industry.
• High school diploma or equivalent; Bachelor's degree preferred.