Customer Service Representative (CSR)

Company Description

Wheel King Trans Haul Inc. is a leading truckload carrier recognized for its exceptional on-time performance and dedication to customer service across Canada and the United States. With a commitment to reliability and security, the company provides temperature-controlled, dry van truckload, and full-service logistics solutions to meet diverse customer needs. As one of the fastest-growing logistics companies in North America, Wheel King Trans Haul specializes in efficient truckload and LTL shipping. Equipped with a modern fleet of trucks, vans, and reefers, the company tackles logistical challenges with expertise and efficiency to serve valued clients.

Role Description

This is a full-time on-site role for a Customer Service Representative (CSR) located in Gurugram. The CSR will handle day-to-day interactions with customers, ensuring a high level of customer satisfaction and support. Responsibilities include responding to customer inquiries, resolving issues efficiently, delivering excellent customer service, and maintaining a high level of professionalism. The role also involves assisting in enhancing the overall customer experience and fostering long-lasting relationships with clients.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in delivering exceptional Customer Experience and ensuring high levels of client retention
• Proficiency in verbal and written communication, with a focus on maintaining professionalism
• Ability to handle challenging customer interactions with patience and problem-solving skills
• Adaptability to work in a fast-paced, on-site environment
• Basic knowledge of logistics or transportation industries is a plus
• Proficiency in using CRM systems and communication tools is preferred
• Working experience in emailing process , outlook or etc.