Customer Service Representative

Job Title: Customer Support Representative

Key Responsibilities

* Respond to customer queries via phone, email, chat, or social media in a timely and professional manner

* Resolve product or service issues by clarifying customer complaints and determining appropriate solutions

* Maintain accurate records of customer interactions, transactions, and feedback

* Escalate complex issues to the appropriate departments when necessary

* Follow up with customers to ensure resolution and satisfaction

* Provide product/service information and guidance to customers

* Identify and suggest improvements to enhance customer experience

* Adhere to company policies, procedures, and quality standards

Required Skills & Qualifications

* Bachelor's degree or equivalent experience (preferred)

* Proven experience in customer support, customer service, or a similar role

* Excellent verbal and written communication skills

* Strong problem-solving and conflict-resolution abilities

* Ability to multitask and manage time effectively

* Proficiency in CRM systems and basic computer skills

* Customer-focused mindset with a positive attitude

US shift

Salary- 4-4.2LPA