Customer Service Representative

Company Description

Saumic Craft empowers entrepreneurs and businesses to sell globally by offering comprehensive dropshipping and e-commerce solutions for unique, handcrafted, and lifestyle products. With a catalog of over 100,000 products across 30+ categories, we simplify global selling by managing inventory, logistics, and marketplace integration. Recognized as an Amazon Gold Partner and awarded Amazon's Gold Award, we excel in helping sellers optimize their listings, source products, and scale their businesses. Our mission is to connect local artisans with international markets for sustainable growth, bringing handcrafted products from their origins to global customers. Based on partnerships with leading platforms such as Amazon and Etsy, Saumic Craft is a trusted name in e-commerce success.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Jaipur. The responsibilities include promptly addressing customer inquiries, providing stellar customer support, resolving issues to ensure customer satisfaction, and enhancing the customer experience through tailored solutions. The candidate will also document customer feedback and collaborate with internal teams to improve processes and service delivery. Developing positive relationships with clients and maintaining a professional, customer-focused attitude are key aspects of the role.

Qualifications

• Proven experience in Customer Service and providing exceptional Customer Support
• A strong focus on fostering Customer Satisfaction and enhancing Customer Experience
• Excellent communication, active listening, and interpersonal skills
• Proficiency in problem-solving and conflict resolution
• Ability to manage multiple inquiries and prioritize tasks effectively
• High levels of empathy and patience, with a service-oriented mindset
• Proficiency in CRM systems and basic computer skills
• Prior experience in e-commerce or working with global clients is an added advantage
• Bachelor's degree in Business, Communication, or a related field is preferred