Customer Service Representative

Location: Mumbai / Pune / Bangalore

Experience Required: 0–6 Years

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our support team.

This role requires flexibility to work in rotational shifts aligned with United States time zones and rotational work weeks based on business requirements.

Key Responsibilities

• Handle inbound customer calls, emails, and chat interactions professionally and efficiently.
• Assist candidates and customers with recruitment-related support and portal navigation.
• Maintain accurate records of customer interactions in ticketing tools and internal systems.
• Provide outbound support calls whenever required as per process guidelines.
• Collaborate effectively with team members and supervisors to improve process efficiency.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Basic understanding of customer service tools and ticketing systems.
• Familiarity with Microsoft Office Suite and internet applications.
• Good technical aptitude and attention to detail.
• Strong teamwork and interpersonal skills.

Preferred Qualifications

• Prior experience in International BPO or Customer Support is preferred.
• Freshers with strong communication skills are also welcome to apply.

Desired Candidate Profile

• Positive attitude with a customer-first mindset.
• Ability to work under pressure and in rotational shifts.
• Quick learner with strong adaptability.
• Result-oriented and highly disciplined.
• Strong integrity and professionalism.

Working Hours

• Rotational shifts aligned with United States time zones.
• Rotational work week schedule (Mon–Fri / Tue–Sat / Wed–Sun).