Customer Service Representative( US Process)- JIS93365

Position: Customer care representative

Location: Indiranagar Bangalore

Shift time: 6.30 PM to 3.30 AM

5 working days, Saturday and Sunday off

Process: Semi Voice/ Blended

Qualification

• Proficient in the English language

• High School diploma or equivalent required; bachelor's degree preferred

• Demonstrated desire to expand skills into new areas

• Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous

• Demonstrate effective, clear, and professional written and oral communication.

• Quick learner and problem solver; able to seek out solutions autonomously

• Able to decipher ambiguous situations and identify the proper path

• Strong organization, prioritization and time management skills, with a high degree of flexibility and willingness to take on additional tasks as assigned by a supervisor or manager.

• Proven ability to work cross-functionally to accomplish goals

• Experience in the manufacturing industry is preferred

• Minimum 2 yrs of experience in customer support

Responsibilities:

• Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities *eCommerce team only

• Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce

• Maintain acceptable performance levels based on quarterly goals and comply with all policies

• Provide prompt and efficient service to customers & team members including the appropriate escalation of issues

• Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures

• Collaborate with other departments to resolve customer issues

• Demonstrate system expertise with order management systems to better serve customers

• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

• Contribute to a positive team environment

If you are interested kindly share your updated resume along with below mentioned details:

Total exp

Rel exp

Notice period ( Mention last working day)

current location

Preferred location

Reason for change

Current CTC

Expected CTC

Offers if any

Are you comfortable for 6.30PM to 3.30AM shift time