Customer Service Professional

Key Responsibilities:

• Respond to customer queries via phone, email, or chat
• Address issues related to products, services, or accounts
• Maintain detailed and accurate customer interaction records
• Follow standard procedures and company policies
• Ensure customer satisfaction and handle escalations when required
• Achieve individual performance metrics and contribute to team goals

Candidate Profile:

• Strong command of verbal and written English
• Undergraduate or graduate degree holders
• Experience in customer service preferred; freshers are welcome
• Excellent interpersonal and problem-solving skills
• Willingness to work in rotational shifts
• Immediate joiners preferred