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Job Description: Customer Service Executive - International Voice
Job Overview:
As an International Customer Service Representative, you will play a crucial role in handling inbound calls from global customers. Addressing queries, and resolving issues efficiently. This role requires managing high-volume campaigns and ensuring a high standard of customer service. Your focus will be on providing timely, accurate solutions while maintaining a positive customer experience across diverse international markets.
Key Responsibilities:
Respond to customer questions and resolve any issues they may have.
Stay calm and professional, even when dealing with upset or frustrated customers.
Complete necessary reports and escalate calls when needed.
Take part in regular training to improve your skills.
Share helpful tips and best practices with the team.
Preferred Candidate Profile:
Education: Any Graduate.
Languages Required: Must speak English
Language Proficiency: Good command of English (C1 or C2 level).
Experience: Graduate freshers and experienced both can apply
Skills:
Strong communication skills in English.
Ability to stay calm and solve problems in stressful situations.
Team player with respect, courage, humble, integrity, attention to detail, focused minded.
Interview rounds : TA Screening + Assessment + Operation face to face
Work Schedule: Must be open to working night shifts and rotating weekends.
Working Model: 24/7 (Work from Office)
If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to have you on our team!
Additional Job Description
If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to have you on our team!
TELUS Digital is a division of TELUS that specializes in driving digital transformation and innovation. Focused on delivering cutting-edge digital solutions, it provides services in software development, user experience design, mobile applications, and digital strategy. By combining technology and design, TELUS Digital helps businesses enhance their digital presence and optimize customer experiences across platforms, making them a leader in the evolving digital landscape. Their work spans industries, from telecommunications to healthcare, helping organizations navigate the challenges and opportunities of the digital world.
Job ID: 107295963
