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The position is within Lenovo's Services organization reporting to Head Field Service Delivery. This person manages the field service delivery operations for North India region and Sales Partners customer engagement for services support of Lenovo PCSD ( personal computing smart devices )
Along with the metrics production, this professional will assist with the successful execution of tactical and strategic activities associated with business align services in each market based on company objective.
Key KPIs
- Field Service Delivery day to day operations drive with the authorized service partners (ASP) in the region
- Delivery the results for End to end cycle time (ECT) for the Open work orders, CX matrix in terms of Top3 Box ( T3B), Repeat repairs, Parts consumption, Part return rate (RMA), Hygiene parameters implementation at service centers, Key ASP programs etc. as per the India targets
Regular engagement with consumer SMB segment sales team and sales partners to ensure meeting the PSAT survey defined goals and continuous improvement on these goals of PSAT.
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