Customer Service Executive

Sika

Mumbai

5-10 Years

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Posted 11 hours ago
Over 50 applicants

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Job Description

Key Responsibilities:
Customer Inquiries:
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Complaint Resolution:
Resolve customer complaints and issues, escalating to higher-level management as necessary.
Record Keeping:
Record customer interactions and transactions in the customer service database.
Product Knowledge:
Maintain a thorough knowledge of the company's products, services, and processes to effectively assist customers.
Product Information:
Provide customers with information about product features, pricing, and availability.
Sales Support:
Cross-sell and upsell products and services to meet customer needs and increase sales.
Order Management:
Process customer orders, returns, and exchanges in a timely and efficient manner.
Customer Follow-Up:
Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

More Info

Job Type:

Permanent Job

Industry:

Chemical, Manufacturing

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Sika

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024. On Sika's LinkedIn page we share our most important corporate news and job openings, as well as a broad mix of content from our Sika subsidiaries around the world.

Job ID: 123029971

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