Job Description
Answering or making calls to clients to learn about and address their needs, complaints,
or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and
ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and
diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on
trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing
excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of
company and position. Adhering to all company policies and procedures.
This job is provided by Shine.com
