Quality Analyst

Job description

Roles and Responsibilities

Candidate should have experience in international process as Team Leader

• Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
• Use QC tools such as Pareto analysis, root cause analysis (RCA), and Six Sigma quality methods to resolve issues.
• Perform call calibration exercises to align agents on process expectations and provide feedback for coaching purposes.
• Participate in quality audits to evaluate agent performance against established metrics and KPIs.
• Identify opportunities for process improvements through continuous monitoring of calls using call monitoring software.

If you're from QA from BPO industry, please do share below details with attaching you're resume to this email id: [Confidential Information]

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR

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