- Own analytics-driven delivery excellence for global consulting accounts.
- Work with senior leaders to shape customer success and account growth.
About Our Client
Our client is a leading global consulting and advisory firm known for building high-impact managed services and global capability centers for Fortune 500 clients. The organization partners with enterprises across industries to drive transformation, operational excellence, and long-term customer value through analytics-led engagement models.
Job Description
- Conduct market, industry, and client research including financial analysis, annual reports, and strategic initiatives.
- Build and maintain dashboards tracking customer health, engagement metrics, CSAT trends, and delivery performance.
- Prepare structured governance reports and support leadership reviews across multiple strategic accounts.
- Coordinate with Customer Success, Delivery, and offshore teams to ensure disciplined execution of programs.
- Identify account growth signals through analytics and support cross-sell and upsell opportunities.
The Successful Applicant
A successful Customer Service Executive should have:
- 5-8 years of experience in analytics, consulting operations, customer success, or program management.
- Strong exposure to dashboarding tools such as Excel, Power BI, or Tableau and structured reporting.
- Experience working with global consulting clients or Big 4 environments preferred.
- Strong research capability with ability to interpret business strategy, P&L, and industry trends.
- Excellent stakeholder management and ability to coordinate across multiple teams.
What's on Offer
- Opportunity to work closely with senior leadership on strategic client programs.
- Exposure to global consulting clients and high-impact managed services engagements.
- A high-visibility role combining analytics, client research, and delivery governance.
If you are passionate about delivering excellent customer service and are eager to contribute to a consultancy-focused professional services firm, apply now!
Contact: Arianne Vas
Quote job ref: JN-032026-6969595
