Customer Service Executive

Michael Page

Hyderabad, India

5-8 Years

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Posted 15 hours ago
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Early Applicant

Job Description

Own analytics-driven delivery excellence for global consulting accounts.
Work with senior leaders to shape customer success and account growth.

Job Description

Conduct market, industry, and client research including financial analysis, annual reports, and strategic initiatives.
Build and maintain dashboards tracking customer health, engagement metrics, CSAT trends, and delivery performance.
Prepare structured governance reports and support leadership reviews across multiple strategic accounts.
Coordinate with Customer Success, Delivery, and offshore teams to ensure disciplined execution of programs.
Identify account growth signals through analytics and support cross-sell and upsell opportunities.

The Successful Applicant

A successful Customer Service Executive should have:

5-8 years of experience in analytics, consulting operations, customer success, or program management.
Strong exposure to dashboarding tools such as Excel, Power BI, or Tableau and structured reporting.
Experience working with global consulting clients or Big 4 environments preferred.
Strong research capability with ability to interpret business strategy, P&L, and industry trends.
Excellent stakeholder management and ability to coordinate across multiple teams.

What's on Offer

Opportunity to work closely with senior leadership on strategic client programs.
Exposure to global consulting clients and high-impact managed services engagements.
A high-visibility role combining analytics, client research, and delivery governance.

If you are passionate about delivering excellent customer service and are eager to contribute to a consultancy-focused professional services firm, apply now!

More Info

Job Type:

Permanent Job

Function:

Consulting

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 144293405

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